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Privacy Policy

PRIVACY STATEMENT

ASI values its relationship with you and recognizes that customer trust is a fundamental element to any successful relationship.  ASI will protect your privacy and the personal information we use to provide you with superior products and services.  We want you to understand how we protect the confidentiality of all personal information obtained in the course of doing business with you.  Our pledge is to protect your privacy whether this information is received by mail, telephone, Internet, or in person.

If you live in California, see “California Consumer Privacy Act Supplement“ below for a summary of our personal information practices subject to, and your rights under, that law.

Summary

This section summarizes our privacy practices.  For more detail, please read the entire privacy policy.

  • We gather information from you, your transactions with us, and outside sources.
  • We use your information only to conduct our business and provide insurance to you.
  • We will share your information with your selected agent or broker and companies that provide certain products or services you request through us.
  • We will not share your information with other companies for their independent marketing purposes without your consent.
  • You can limit our use of some of this information for marketing purposes.
  • We limit access to your information and use safeguards to help protect it.
  • You may review and correct your information.

What information do you collect about me?

We collect information about you to quote and service your insurance policy.  This is called “Nonpublic Personal Information” or “NPI” if it identifies you and is not available to the public.  Depending on the product, we collect it from some or all of the following sources.  We have provided a few examples for each source, but not all may apply to you.

  • Application Information: You provide this on your application, through your agent or broker, by phone, or online.  We may also obtain it from directories and other outside sources.  It includes your name, street and e-mail addresses, phone number, driver’s license number, Social Security number, date of birth, gender, marital status, type of vehicle, and information about other drivers.
  • Consumer Report Information: We obtain this from consumer reporting agencies.  It includes your driving record, claims history with other insurers, and credit report information.  The information is kept by the consumer reporting agencies and disclosed by them to others as permitted by law.

  • Transaction Information: This is information about your transactions with us, our affiliates, or others.  It includes your insurance coverages, limits and rates, and payment and claims history.  It also includes information that we require for billing and payment.

  • Website Information: This information is unique to Internet transactions. It may include information about how you linked to our website, your IP address and information about your device, time of visit, and what pages you visit on our website.  When you visit our websites, we use cookies, web beacons, and other technology to collect information about you and your activities on our websites to provide services to you, enhance your online experience, and advertise our products and services.  Some of our websites contain more information about our website privacy practices.  Please read it when using the sites.

Who might get information about me from you?

We will share information about you only as permitted by law.  We will not share your NPI with other companies for their independent marketing purposes without your consent.  There is no need to “opt out” or tell us not to do this.

Disclosures include those that we feel are required to provide insurance claims or customer service, prevent fraud, perform research or comply with the law.  Recipients include, for example, our family of companies, claims representatives, service providers, consumer reporting agencies, insurance agents and brokers, law enforcement, courts and government agencies.  These parties may disclose the information to others as permitted by law.  For example, consumer reporting agencies may disclose Transaction Information received from us to other insurance companies with which you do business.  Where permitted by law, we may also disclose Application or Transaction Information to service providers that help us market our products. These service providers may include financial institutions with which we have joint marketing agreements.

Some products or services offered by us are provided by other companies.  We may share your NPI with these companies, which will use the information as described in their privacy policies.  These companies may share with us information about you and your transactions with them.

Can I limit use of my information for marketing?

We may share your NPI among our family of companies so they may offer products and services to you.  You may limit some of this marketing by calling us at (844) 582-5040.  Your choice will apply to all people listed on your policy.

How do you protect my information?

We restrict access to your NPI to our employees and others who we feel must use it to provide our products and services or otherwise run our business.  Their use of the information is limited by law, our employee code of conduct, and written agreements where appropriate.  We also maintain physical, electronic and procedural safeguards to protect your information.

How can I review and correct information you have about me?

To review information we have about you, send a written request to ASI Privacy Compliance, P.O. Box 33018, St. Petersburg, FL 33733-8018.  You may also call us directly at (866) 274-8765. You must describe the kind of information you want to review and state that your request is in response to this Privacy Policy.  Include your full name, mailing address, and policy number (if applicable).  Within 30 business days, we will describe what is available and how you may request corrections.

We will also name anyone we show as having received the information within two years prior to your request.  Finally, we will identify the companies that have provided Consumer Report Information about you.

You may review the information at our offices or receive a copy of it for a fee to cover our costs.  We will not provide information that we feel is privileged, such as information about insurance claims or lawsuits.

To correct information about you, send a written request as described above, explaining your desired correction.  Within 30 business days, we will either make the requested correction or tell you why we will not.  We cannot correct Consumer Report Information, such as your credit report.  To do this, you must contact the consumer reporting agency that provided it.

If we make a requested correction, we will notify you in writing.  We will also notify anyone named by you who may have received the information within the previous two years.  If required by law, we will also notify others who may have given it to or received it from us.  If we refuse to make the requested correction, you may file with us a concise written statement about why you object, including the information you think is correct.  Your statement will then become part of your file.  It will be sent to the same persons to whom we would send a copy of any correction or change.


The following section applies to agents.

We may collect the following categories of personal information about you:

  • Identifiers, including your name, address, email address, national producer number, ip address and Social Security number;
  • Personal information described in California’s Customer Records statute (Civil Code 1798.80), including your signature and telephone number;
  • Characteristics of classifications protected under federal or state law, including age;
  • Internet or other electronic network activity information, including browsing history, search history, and information regarding your interaction with an internet website, application, or advertisement;
  • Audio and electronic data, including call recordings;
  • Professional or employment-related information;
  • Background checks;
  • Commercial information; and
  • Publicly available information about you on the internet.

We may use this personal information about you for the following purposes:

  • Granting access to our agency management, marketing and quoting platforms, features and functionality, and to write relevant products;
  • Registrations for and communications about training, events and webinars we offer or host;
  • Tailoring content you see and tracking your user preferences;
  • Cooperating with and reporting or making other disclosures to law enforcement, regulatory bodies, and the agency where you work;
  • Investigating and reporting suspected fraud;
  • Licensing and/or appointments;
  • Research and analytics
  • Communicating with you;
  • Deciding whether to do business with you; and
  • Otherwise operating our agency distribution channel.

The following section applies to ASI employees, contractors and other contingent workforce members, and employment recruits, prospects and applicants.

Summary of categories of personal information collected and uses:

We may collect the following categories of personal information about you and your dependents/beneficiaries:

  • Identifiers, including name, address, email address, Social Security number and driver’s license number;
  • Personal information described in California’s Customer Records statute (Civil Code 1798.80), including signatures, telephone numbers, education, employment, employment history, bank account number, and medical/health information;
  • Characteristics of classifications protected under federal or state law such as age, gender and marital status;
  • Commercial information, including records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies;
  • Biometric information;
  • Internet or other electronic network activity information, including, without limitation, browsing history, search history, and information regarding your interaction with an internet website, application or advertisement;
  • Geolocation data;
  • Audio, electronic, visual or similar information;
  • Professional or employment related information;
  • Non-public education information; and
  • Inferences we base on other personal information we collect.

We may use this personal information about you for the following purposes:

  • Recruiting and candidate/job applicant interactions, evaluation and hiring;
  • Management, investigations, disciplinary activity, teambuilding and career development;
  • Pay, time, wellness programming and benefits;
  • Taxation, licensing, fraud prevention and detection, law enforcement, compliance and other regulatory purposes;
  • Communications, identity verification, and physical and electronic safety and security;
  • Customization, optimization, monitoring, evaluation, management, and other operation of your application or employment accounts with us and our applications, servers, systems and sites and the user experiences they deliver;
  • Tracking and otherwise managing expenses;
  • Sale of all or part of our business;
  • Marketing;
  • Analysis; and
  • As otherwise permitted or required by law.

This notice is being provided on behalf of ASI and its affiliates.  ASI functions as an insurance group with multiple companies under a common umbrella.  The Progressive Corporation holds a controlling interest in ARX Holding Corp.

American Strategic Insurance Corp.  ASI Lloyds 
ASI Assurance Corp. ASI Services, Inc.
ASI Preferred Insurance Corp.  ASI Home Insurance Corp.
ASI Select Insurance Corp.  Progressive Property Insurance Company 
ASI Select Auto Insurance Corp  Sunshine Security Insurance Agency, Inc.

 

 

 


 

California Consumer Privacy Act Supplement

This Supplement ("Supplement") applies only to California residents.  It describes our collection and use of Personal Information that is subject to the California Consumer Privacy Act ("CCPA") and your rights under that law.  This Supplement does not apply to information that is exempt from or otherwise unregulated by CCPA. 

Personal Information we may collect and the purposes for which we may use it

"Personal Information" is information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly with a particular consumer (a natural person who resides in California) or household in California.  We collect some or all the following categories of Personal Information about you and your household:

  • "Identifiers" such as a real name, alias, postal address, unique personal identifier, online identifier, internet protocol address, email address, account name, Social Security number, driver’s license number, passport number, or other similar identifiers.
  • "CCR Categories" may include the following categories of Personal Information described in the California Customer Records statute: name, signature, Social Security number, physical characteristics or description, address, telephone number, passport number, driver’s license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information.
  • "Protected Classification Characteristics" under California or federal law such as age, marital status, and gender.
  • "Commercial Information" may include records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.
  • "Biometric Information" means an individual's physiological, biological, or behavioral characteristics that can be used to establish an individual's identity. Examples may include fingerprints; face, hand, palm or vein pattern imagery; voice recordings; or sleep, health, or exercise data that contain identifying information.
  • "Internet or Other Electronic Network Activity Information" may include, for example, website information, browsing history, search history, information on a consumer’s interaction with an internet website, application, or advertisement.
  • "Geolocation Data" about physical location or movements.
  • "Sensory Data" such as recorded phone call and other audio recordings.
  • "Professional or Employment-Related Information" such as information about current or past employment.
  • "Education Information" such as education level.
  • "Inferences" drawn from other Personal Information to create a profile about a consumer reflecting the consumer's preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.

Our Personal Information practices

The following table describes our practices with respect to Personal Information.

 

Categories of Personal Information that we collected about consumers and may collect about you and your household

Categories of sources from which the Personal Information has been collected

Categories of third parties with whom the Personal Information has been shared

Identifiers

Consumers or observation of consumers or their interactions with us


Service providers


Data vendors


Lead sources and aggregators, social media, advertising networks, and other third-party sites, web browsers and search engines


Third-party product providers


Government entities

 

Service providers


Data vendors


Lead sources and aggregators, social media, advertising networks, and
other third-party sites, web browsers and search engines


People and entities involved in insurance claims, litigation, and fraud prevention and detection


Third-party product providers


Government entities

CCR Categories

Consumers or observation of consumers or their interactions with us


Service providers


Data vendors


Lead sources and aggregators, social media, advertising networks, and other third-party sites, web browsers and search engines


Third-party product providers


Government entities

Service providers


Data vendors


Lead sources and aggregators, social media, advertising networks, and other third-party sites, web browsers and search engines


People and entities involved in insurance claims, litigation, and fraud prevention and detection


Third-party product providers


Government entities

Protected Classification Characteristics

Consumers or observation of consumers or their interactions with us

 

Data vendors

 

Lead sources and aggregators, social media, advertising networks, and other third-party sites, web browsers and search engines

 

Government entities

Service providers

 

Data vendors

 

Lead sources and aggregators, social media, advertising networks, and other third-party sites, web browsers and search engines

 

People and entities involved in insurance claims, litigation, and fraud prevention and detection

 

Third-party product providers

 

Government entities

Commercial Information

Consumers or observation of consumers or their interactions with us

 

Service providers

 

Data vendors

 

Lead sources and aggregators, social media, advertising networks, and other third-party sites, web browsers and search engines

 

Third-party product providers

 

Government entities

Service providers

 

Data vendors

 

Lead sources and aggregators, social media, advertising networks, and other third-party sites, web browsers and search engines

 

People and entities involved in insurance claims, litigation, and fraud prevention and detection

 

Third-party product providers

 

Government entities

Internet or Other Electronic Network Activity Information

Consumers or observation of consumers or their interactions with us

 

Service providers

 

Data vendors

 

Lead sources and aggregators, social media, advertising networks, and other third-party sites, web browsers and search engines

 

Third-party product providers

Service providers

 

Data vendors

 

Lead sources and aggregators, social media, advertising networks, and other third-party sites, web browsers and search engines

 

Government entities

 

Third-party product providers

Geolocation Data

Consumers or observation of consumers or their interactions with us

 

Service providers

 

Lead sources and aggregators, social media, advertising networks, and other third-party sites, web browsers and search engines

 

 

Service providers

 

Data vendors

 

Lead sources and aggregators, social media, advertising networks, and other third-party sites, web browsers and search engines

 

Government entities

Sensory Data

Consumers or observation of consumers or their interactions with us

 

Service providers

 

Data vendors

 

People and entities involved in insurance claims, litigation, and fraud prevention and detection

 

Government entities

Professional or Employment-Related Information

Consumers or observation of consumers or their interactions with us

 

Data vendors

 

Government entities

Service providers

 

Data vendors

 

Government entities

Education Information

Consumers or observation of consumers or their interactions with us

 

Lead sources and aggregators, social media, advertising networks, and other third-party sites, web browsers and search engines

Service providers

 

Data vendors

 

Lead sources and aggregators, social media, advertising networks, and other third-party sites, web browsers and search engines

 

Government entities

Inferences

Service providers

 

Data vendors

 

Lead sources and aggregators, social media, advertising networks, and other third-party sites, web browsers and search engines

 

Third-party product providers

 

Government entities

 

Ourselves

 

Service providers

 

Data vendors

 

Lead sources and aggregators, social media, advertising networks, and other third-party sites, web browsers and search engines

 

Third-party product providers

 

Government entities

 

We also may collect Biometric Information about you or your household.

We have disclosed each category of Personal Information to one or more third parties for a business or commercial purpose.  The business or commercial purposes for which we collected each category of Personal Information and the purposes for which we will use the Personal Information that we collect about you and your household may include the following:  

  • communicating and interacting with consumers
  • consumer experience and service
  • marketing products and services offered by us or others
  • analytics, research, design, development, and pricing
  • counting ad impressions, verifying positioning and quality of ad impressions, auditing compliance, and other auditing
  • monitoring social media and other online references to us
  • litigation and claims handling
  • preventing, detecting and prosecuting malicious, deceptive, fraudulent or illegal activity
  • risk control, debugging and otherwise maintaining or protecting our data and systems and ourselves
  • to effect, administer, enforce, service, process, provide or maintain a product, service, account, or transaction with or for a consumer or business
  • in connection with a proposed or actual securitization, merger, acquisition, sale (including sale of servicing rights) or similar transaction related to, involving or impacting a consumer.
  • providing information to regulators, law enforcement, other governmental entities and our attorneys, accountants and auditor
  • making disclosures required by and otherwise complying with legal requirements or legal, regulatory or other governmental investigations or process any other purposes disclosed to or authorized or approved by a consumer
  • sharing information with other companies in our family of companies or in which we invest


We have disclosed for a business purpose all of the categories of Personal Information listed in the table above.

Your rights to know and delete

To the extent provided by law, up to twice per year, you may request that we disclose to you free of charge:

  • the categories of Personal Information we collected about you in the past twelve months
  • the categories of sources from which it is collected
  • our business or commercial purpose for collecting or selling Personal Information
  • the categories of third parties with whom we share Personal Information
  • the specific pieces of Personal Information we collected about you
  • the categories of Personal Information about you that we disclosed for a business purpose

To the extent provided by law, you may request that we delete Personal Information that we collected from you.

To exercise the rights described above, please call us at 855-955-0742 or mail your request to Progressive Privacy Policy Team, P.O. Box 6807, Cleveland, OH 44101-1807.  Your request must state (a) that you are making it pursuant to the CCPA; (b) the action you want us to take (make the disclosures above, delete Personal Information that we collected from you); and (c) your full name, mailing address, phone number, date of birth, and quote, policy or claim number (if applicable).  You can use this form to make your request.  If you want us to disclose specific pieces of Personal Information that we collected about you or delete Personal Information that we collected from you, you also must include (a) a copy of the front and back of your driver's license or other government-issued identification card; and (b) a completed, signed and notarized printout of this affidavit.

Your rights regarding the sale of your Personal Information

We will not sell information about you.  You do not need to tell us to refrain from selling your information.

Nondiscrimination 

We may charge a different price for goods or services if the difference is reasonably related to the value of your Personal Information.  We will not otherwise discriminate against you for exercising your rights under the CCPA.

Verifying requests

When you ask us to disclose specific pieces of Personal Information to you or to delete Personal Information we obtained from you, we will verify that you are the consumer about whom we have collected the Personal Information.  We will do this by matching identifying information provided by you to Personal Information about you that we have on file, when possible.  You must provide us with a copy of the front and back of your driver's license or other government-issued identification card and with your completed, signed, notarized affidavit
 

How to designate an agent to make requests on your behalf

You may designate an agent to make requests on your behalf.  If an authorized agent asks us to disclose specific pieces of Personal Information that we collected about you, or to delete Personal Information that we collected from you, the authorized agent must submit (a) a copy of the front and back of your driver's license or other government-issued ID card; and (b) your completed, signed and notarized affidavit.

Questions and concerns

If you want to access this notice in a different format because of disability, or if you have any other CCPA questions or concerns, you may call us at 855-955-0742.